Developing a Data & Digital Maturity framework for the IFRC
By 510 and ORTEC
ORTEC and 510 developed a framework to identify what Digital Maturity looks like across multiple levels. This framework has been adopted in the IFRC’s Digital Transformation strategy to offer a vocabulary of Digital Transformation in multiple contexts and provide a basis to track the process.
Our partner 510, in a pro-bono collaboration with ORTEC (founder of Analytics for a Better World), developed a framework to identify what Digital Maturity looks like across multiple levels. This framework has been adopted in the IFRC’s Digital Transformation strategy to offer a vocabulary of Digital Transformation in multiple contexts and provide a basis to track the process.
To structure the IFRC’s collective Digital Transformation journey, three main steps of Digital Transformation were identified. The first step sets up the basics: National Societies are transitioning to digital tools for data collection and are working to strengthen their network connectivity. National Societies in the second step are advancing their use of digital technology to anticipate risks at multiple levels. Finally, National Societies in the third step are data-driven and develop their own digital services.
510 worked closely with ORTEC to lay the foundations of a framework that identifies what needs to be in place for National Societies to be in either three of these Digital Maturity steps. The framework guides National Societies in mapping where they currently are, where they want to go, and how to get there as Robert Monné (Former Practice Lead at ORTEC, currently Managing Director Analytics for a Better World) explains: “Based on ORTEC’s approach to assessing the Data and Digital Maturity of (commercial) companies, 510 and ORTEC jointly developed an approach and maturity framework that’s fit for the Red Cross and Red Crescent Societies. It integrates specific domain knowledge on (digital) humanitarian organizations from 510, and ORTEC’s vision and technology expertise on data-driven organizations. We’ve piloted the approach with the Netherlands Red Cross and helped them to create a data and digital roadmap for the short and long term. Based on this experience we developed a standardized and self-service approach to be used by all National Societies. We’re very proud it’s already been piloted at National Societies across the globe, and are looking forward to seeing more impact”
The Digital Maturity framework recognizes that Digital Transformation is as much about people and culture as it is about processes and technology. It, therefore, identifies specific themes and subtopics for the people, process, and technology domains. The graphic below shows the division of domains and themes.